Job ref no.: CTT-07395
HKT Teleservices

Team Leader (Operations) - Join-in Bonus HK$12,000

HKT Teleservices

  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Our Missions:

  • Supervise a team of over 25+ customer service agents, to provide services to our member via hotline
  • Review and evaluate service quality and effectiveness of the team members
  • Provide guidance and support to facilitate team members in service delivery and daily operations
  • Monitor traffic patterns and deploy resources appropriately to meet service targets
  • Handle and resolve complaints and complex enquiries escalated from team members effectively
  • Assist in disseminating program information and conducting product briefings
  • Work closely with Department Manager to improve process and service efficiency
  • Undertake ad-hoc tasks as assigned by Contact Centre Manager

Our perfect team mate will be:

  • Higher diploma or above
  • 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
  • Excellent business writing skills with proficient in English and Chinese
  • Strong interpersonal and leadership skill.
  • Detail-oriented with good organization and analytical skills
  • Energetic, flexible and ability to work under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Working knowledge of Microsoft Office applications
  • Knowledge of airline industry, products and services a definite advantage

The role comes with attractive benefits such as

  • Join in Bonus
  • 5 week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Incentive Bonus
  • Non-Contributory Provident Fund
  • Medical Coverage


Applications should be sent to us to

Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-07395 (CT3115165-01#2189)
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree