Job ref no.: CTT-12628 (CT3117724-01#2757)
HKT Teleservices

Team Leader (Operations) - Join-in Bonus HK$12,000

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

Recruitment Day
Date: 10 - 28 Dec 2018 (Monday - Friday, Except 14, 21, 24 Dec 2018 and Public Holidays)
Time: 10:00am – 12:00pm, 2pm - 5:30pm
Location: 13/F, 9 Po Lun St, Lai Chi Kok, KLN

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance. 

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Our Missions:

  • Lead a team of over 25+ customer service experts with a strong dedication to craft an extraordinary service to surpass member’s expectation by professional correspondences related to flight reservations and ticketing in a fast paced and structured customer care environment
  • Consistently provide coaching to team members to achieve optimal level of performance and resolve complex enquiries effectively
  • Develop implementation strategy on loyalty program and travel information to ensure members are served promptly and accurately
  • Proactively review and make recommendation to Operations Management for service improvement
  • Monitor traffic patterns and deploy resources appropriately to ensure every member’s enquiries are addressed promptly
  • Be ready to embrace challenges through different job exposures

Our perfect teammate will be:

  • 3 years’ relevant working experience in customer/member services and/or loyalty program with minimum 1 year in supervisory/team leader role
  • Excellent business writing skills with proficient in English and Chinese
  • Positive attitude with a commitment to work in the aviation industry
  • Knowledge of airline industry, products and services a definite advantage
  • Strong leadership charisma with good team management skill
  • Energetic, flexible and ability to remain cool under pressure
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Detail-oriented with sound organization and analytical skills
  • Working knowledge of Microsoft Office applications
  • Higher diploma or above

The role comes with attractive benefits such as

  • Join in Bonus
  • 5 week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Incentive Bonus
  • Non-Contributory Provident Fund
  • Medical Coverage

Applications should be sent to us to telsjobs1@pccw.com

Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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More job information
Job ref no. CTT-12628 (CT3117724-01#2757)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree