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Job ref no.: CTT-02346 (CT3126461-01#3315)
HKT Teleservices

Team Leader / Team Manager (Business Customer Hotline – Outbound Sales Team)

HKT Teleservices

We invite aggressive and sales-oriented people to promote our Company’s services and products through telephone to satisfy customers’ needs and contribute to the achievement of the Company’s sales and revenue target. You will receive professional training in advanced telemarketing skills and products that will provide you with the skills and knowledge required for a successful career.

Responsibilities:

  • To monitor sales operation so as to motivate the commercial telesales agents to achieve the team’s sales target
  • To maximize the sales prospects via BBI and ONE renewal activities
  • To ensure the agents are meeting the Sales Target / KPI achievements in an effective and productive approach
  • To coach and inspire team members to achieve excellent performance
  • To provide good services to strengthen customer loyalty
  • To proactively obtain feedback from staff and customers. Make recommendation to CCM to improve operation effectiveness and customer satisfaction
  • To handle skillfully and resolve complaints escalated from staff. Summarize, analyze and identify issues from customer’s complaints
  • To carry out designated task as assigned

Requirements:

  • F.7 or above with minimum 3 years’ solid sales experience in managing corporate clients and has experience in teleservices operation
  • Sales and customer oriented with strong commitment towards sales target achievement
  • Independent, presentable and good interpersonal skills
  • Mature, aggressive and able to solve problems under minimal supervision
  • Good in both spoken and written English and Chinese
  • Proficiency in MS Office application

We offer :

  • Structured training programme
  • Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path 

 

Applications should be sent to us by clicking the Apply Now button or by post

Address : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.       

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More job information
Job ref no. CTT-02346 (CT3126461-01#3315)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
Benefits
  • 5-day week
  • Medical plan