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Job ref no.: CTS-S07442 (CT3126460-01#0570)
HKT Services Limited

Team Leader / Team Manager (DrGo Concierge Service)

HKT Services Limited

 

About DrGo

The DrGo app connects you with Hong Kong registered doctors and other healthcare professionals, so that you can benefit from a video consultation for medical and healthcare services. Our on-demand platform enables you to book an appointment and consult a doctor or healthcare professional of your choice via a video call. Any medicine and any medical certificate and/or referral letter which the doctor may prescribe or issue to you after the consultation will normally be delivered directly to your door within 4 hours!

 

Your Role

  • To assist in supervising and managing the daily concierge service operation of healthcare and e-commerce via the service web/app, email, social media & hotline, ensure the service team to deliver excellent service and exceed customer satisfaction
  • To cooperate with internal teams and external working partners to ensure timely resolution of customer inquiries, complaints and requests
  • To analyze feedback, identify areas for improvement for enhancing service quality and operational effectiveness
  • To assist in on-the-job training and coaching to the service team

 

To succeed in this role

  • 3 years of experience in customer service contact centre with 1 year of supervisory experience
  • Associate Degree / Higher Diploma or above
  • Experience in healthcare industry / e-commerce customer service is highly preferred
  • Customer-oriented with empathy, patience and caring attitude
  • Good communication, problem-solving and interpersonal skills
  • Good command of both written and spoken in Chinese and English, Mandarin is preferred
  • Hands-on experience of PC operations (e.g. MS Word and Excel) and social media
  • Willing to take up day or night shift duty and work on weekend & public holidays

 

Application method

You can also send us your resume (please indicate the position applied) via the following methods.

Email:              career-consumer@pccw.com

Phone:             2888 7388

Whatsapp:       6029 4292


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

More job information
Job ref no. CTS-S07442 (CT3126460-01#0570)
Salary
Job Function
Industry
Location
  • Shatin
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel
Benefits
  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Family medical plan
  • Marriage leave
  • Medical plan
  • … + 1 more