Job ref no.: CTF-12573 (CT3117724-01#2713)
HKT Services Limited

Team Leader (The Club Hotline)

HKT Services Limited

  • Discretionary bonus
  • Medical plan

Job Description:

  • Lead and manage The Club Hotline team to promote The Club and acquire membership registration to meet acquisition targets
  • Lead the team to deliver hospitality and handle member enquiries at both The Club events and inbound Club hotline as well as related support and fulfillment activities
  • Formulate acquisition and hospitality delivery plans in alignment with the strategic and business priorities of The Club and ensure key performance indicators for the team are met
  • Handle escalation and emergency cases during offsite activities
  • Provide feedback to Management for continuous improvement
  • Manage resources deployment to ensure the team is efficiently engaged between offsite and other service support activities
  • To ensure all business directions and operational and compliance guidelines are properly followed
  • To assist to take up special projects as assigned by supervisors

Job Requirements:

  • Degree with minimum 3 years' customer service experience /non-degree holder with minimum 5 years' experience of which at least 2 years' in management position with proven target achievement record
  • Strong people leadership and motivational skills
  • Independent, result-driven and able to work under pressure
  • Flexible working schuedle
  • Excellent communication and interpersonal skills
  • Proficient in both written and spoken English and Chinese

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department to email:

For more information on other job opportunities of PCCW, please visit our website:
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTF-12573 (CT3117724-01#2713)
  • N/A
Job Function
Employment Term
  • Full-time
  • 3 years - 7 years
Career Level
  • Non-management level
  • Degree