Job ref no.: CTT-12537 (CT3117724-01#2683)
HKT Teleservices

Team Leader

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

On behalf of our client (a famous financial services / E-business company), we invite enthusiastic and energetic candidate to join as team leader for the following challenging and rewarding position.

Responsibilities

  • Report to team manager and supervise a team of customer services executives to deliver superior customer services via various channels
  • Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members effectively
  • Review and evaluate the service quality of the team members
  • Work closely with team managers on customer feedback and undertake analysis for service review and improvement
  • Perform ad hoc tasks as required

Requirements

  • Diploma or degree holder with minimum 3 years of relevent experience in customer service including 1 year supervisory / team leader experience
  • Solid experience in call center operation would be an advantage
  • Positive thinker with good management skill and exceptional customer service attitude, and an ability to listen, analyze and find solutions
  • Initiate, open-minded, result-oriented and able to work under pressure
  • Proficiency in MS Excel & MS Word and Chinese word processing
  • Proficiency in spoken and written English and Chinese, Mandarin is an advantage
  • Able to work on shift duty (Work on public holiday may be required)

We Offer

  • 5-day work week
  • 14 days’ paid annual leave
  • Medical Coverage since commencement date
  • PCCW Group Staff Discount

To apply :

Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : PCCW-TELSJobs2@pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-12537 (CT3117724-01#2683)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree