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Job ref no.: CTT-07823 (CT3120118-01#4746)
HKT Teleservices

Team Leader

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

The Job:

  • Lead and coach the assigned service team to provide excellent, timely and comprehensive customer responses and supports to inbound calls and in any forms of correspondence
  • Maintain 7 x 24 one-stop customer hotline upon the level of corporate benchmarking deliverables such as telephone service factor, customer satisfaction measurement and quality assurance acceptance
  • Enable the team to promote company products and services through cross selling approaches in service call handling processes and procedures
  • Track, monitor & evaluate traffic and patterns to ensure the operations are running smoothly and meeting the Company's goals and objectives
  • Assist Call Centre Manager to initiate and enhance end to end service workflow in collaboration with other working parties
  • Implement customer oriented service workflow and contact experiences for meeting ever changing market demands and requirements

The Person:

  • F.7 or above with minimum 3 years’ solid Customer Service experience in call centre or mass channels, proven track records of leading people in Mobile industry is an advantage
  • Positive customer service attitude with sales-driven mind and execution competence
  • Excellent communication, presentation and interpersonal skills with strong abilities to drive for excellence
  • Innovative, flexible, mature, result-oriented and able to work under pressure
  • Good command of both spoken and written Chinese and English, Mandarin is preferable

We offer:

  • Comprehensive medical coverage
  • 14 days paid annual leave
  • Clear career path

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-07823 (CT3120118-01#4746)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree