Team Leader

Job Description

General Role

• To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.
• Manage the store independently in the absence of boutique management.   

Major Responsibilities:

1.) Budget and sales

• Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyse the sales data and provide constructive suggestions for improvement of sales 

2.) Stock and Process control

• Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
• Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
• Identify the slow moving, best-selling, the aging, the overstock items and to propose concrete action plan 

3.) Merchandising

• Ensure the Visual Merchandise corresponds to the product’s sales plan
• Suggest visual presentation for improving the sales through of slow-moving items
• Maintains shop display and environment in line with the Group guideline 

4.) Store operations

• Ensure store procedures are properly followed and smoothly operate by team
• Handle all customer complaints and difficult situation;
• Conduct briefing session and act as Key holders and a contact person in case of emergency 

5.) Team management

• Monitor and manage the team to ensure enough manpower on floor to serve customers
• Observe and review the store staff’s performance with managers on regular basis
• Organize the team to do briefing to other team members after their training session to make sure that all team share the knowledge
• Motivate the team on sales achievement and development of regular customers 

6.) Customer service

• Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
• Provide support to the team in customer relations and sales in shop
• Suggest solution to increase the motivation of each member in achieving sales target 

Requirements:

• Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
• Great presentation, communication and interpersonal skills
• Strong analytical mindset and ability to provide effective solution
• Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
• Curious individual with good problem-solving skills and eager to seek for challenges
• Good Leadership skills and encourage teamwork
• Fluent in Cantonese, English and Mandarin is a plus

Interested parties, please send your resume with expected salary and date of availability to: [via CTgoodjobs Apply Now ] or by clicking Apply Now

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