Job ref no.: CT3128476-01#0008
Hermes Asia Pacific Limited

Team Leader

Hermes Asia Pacific Limited

Job Description

General Role

  • To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.
  • Manage the store independently in the absence of boutique management.   

Major Responsibilities:

1.) Budget and sales

  • Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
  • Analyse the sales data and provide constructive suggestions for improvement of sales 

2.) Stock and Process control

  • Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
  • Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
  • Identify the slow moving, best-selling, the aging, the overstock items and to propose concrete action plan 

3.) Merchandising

  • Ensure the Visual Merchandise corresponds to the product’s sales plan
  • Suggest visual presentation for improving the sales through of slow-moving items
  • Maintains shop display and environment in line with the Group guideline 

4.) Store operations

  • Ensure store procedures are properly followed and smoothly operate by team
  • Handle all customer complaints and difficult situation;
  • Conduct briefing session and act as Key holders and a contact person in case of emergency 

5.) Team management

  • Monitor and manage the team to ensure enough manpower on floor to serve customers
  • Observe and review the store staff’s performance with managers on regular basis
  • Organize the team to do briefing to other team members after their training session to make sure that all team share the knowledge
  • Motivate the team on sales achievement and development of regular customers 

6.) Customer service

  • Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
  • Provide support to the team in customer relations and sales in shop
  • Suggest solution to increase the motivation of each member in achieving sales target 


  • Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
  • Great presentation, communication and interpersonal skills
  • Strong analytical mindset and ability to provide effective solution
  • Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Good Leadership skills and encourage teamwork
  • Fluent in Cantonese, English and Mandarin is a plus

Interested parties, please send your resume with expected salary and date of availability to: [via CTgoodjobs Apply Now ] or by clicking Apply Now

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More job information
Job ref no. CT3128476-01#0008
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • 5-day week
  • 13-month pay
  • Additional subsidies
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra maternity leave
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • PRC holidays
  • Paid overtime
  • Social / Recreation & Sports Facilities
  • Year-end bonus
  • … + 13 more