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Posted on 2022-08-08
Williamselect

Team Manager/ Supervisor/ Team Lead - Luxury Fashion

Williamselect

Our client is a global luxury group in Fashion and Accessories. To cope with their business expansion and store openings, they are now looking for a Team Leader

Team Manager/ Supervisor/ Team Lead
Luxury Fashion & Accessories 

Responsibility-

  • To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.  
  • Manage the store independently in the absence of boutique management.
  • Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
  • Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
  • Analyze the sales data and provide constructive suggestions for the improvement of sales
  • Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
  • Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
  • Identify the slow moving, best-selling, the aging, the overstock items and to propose 1 a concrete action plan
  • Ensure store procedures are properly followed and smoothly operate by a team
  • Handle all customer complaints and difficult situation;
  • Conduct briefing session and act as a Keyholder and a contact person in case of emergency
  • Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
  • Provide support to the team in customer relations and sales in the shop
  • Suggest solutions to increase the motivation of each member in achieving sales target

Requirements:

  • Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
  • Great presentation, communication and interpersonal skills
  • Strong analytical mindset and ability to provide an effective solution
  • Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
  • Curious individual with good problem-solving skills and eager to seek for challenges
  • Good Leadership skills and encourage teamwork
  • Fluent in Cantonese, English and Mandarin is a plus

 

 

Interested parties please upload your CV by clicking "Apply" below.

All information collected will be kept in strict confidence and will be used for recruitment purpose only.

 

More job information
Salary
Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
Location
  • Central
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • N/A