Team Manager/ Supervisor/ Team Lead - Luxury Fashion

Our client is a global luxury group in Fashion and Accessories. To cope with their business expansion and store openings, they are now looking for a Team Leader

Team Manager/ Supervisor/ Team Lead
Luxury Fashion & Accessories 

Responsibility-

• To assist Boutique Manager / Assistant Boutique Manager in the daily store operations and managing a team of sales staff to deliver quality and consistency of service including achieving individual targets, identifying customers’ needs, developing client relationships, and delivering post-sale services.  
• Manage the store independently in the absence of boutique management.
• Help to achieve annual and monthly targets which communicate by the SM with the Group Commercial policy and Hermes image
• Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
• Analyze the sales data and provide constructive suggestions for the improvement of sales
• Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss;
• Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
• Identify the slow moving, best-selling, the aging, the overstock items and to propose 1 a concrete action plan
• Ensure store procedures are properly followed and smoothly operate by a team
• Handle all customer complaints and difficult situation;
• Conduct briefing session and act as a Keyholder and a contact person in case of emergency
• Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skills
• Provide support to the team in customer relations and sales in the shop
• Suggest solutions to increase the motivation of each member in achieving sales target

Requirements:

• Solid experience in luxury retail industry with at least 3 years of managerial or leadership experience
• Great presentation, communication and interpersonal skills
• Strong analytical mindset and ability to provide an effective solution
• Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
• Curious individual with good problem-solving skills and eager to seek for challenges
• Good Leadership skills and encourage teamwork
• Fluent in Cantonese, English and Mandarin is a plus

Interested parties please upload your CV by clicking "Apply" below.

All information collected will be kept in strict confidence and will be used for recruitment purpose only.