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Job ref no.: CTF-12579 (CT3117724-01#2719)
HKT Services Limited

Team Supervisor

HKT Services Limited

Benefits
  • Insurance plan
  • Medical plan

Job Description:
Creates vision, direction, leadership and management of the day to day operations for a Concierge Customer contact center. Analyzes operations and efficiency to ensure continuous improvement of processes to best achieve overall business objectives.

You will play an integral part of the Concierge department, acting as the liaison between our Advocates and Management team all while navigating the complexities of a complicated business.

  • To lead The Club Concierge team to deliver hospitality and handle member enquiries at both The Club events and inbound Club Hotline as well as related support and fulfillment activities;
  • To develop and implement operational practices within the team to maximize efficiencies and provide exceptional level of customer service;
  • To develop, implement and align strategic goals and objectivities for all Concierge team members, including productivity measures, customer and satisfaction scores;
  • To establish product deployment and client best practices, creating help and communication collateral for our clients;
  • To empower the team through guidance, coaching, and leading by example. Provide continuous feedback to cultivate growth;
  • To ensure adoption and utilization metrics are monitored regularly and proactively communicated to clients and leadership team;
  • Partner closely with marketing teams to accelerate end-user adoption.

Job Requirements:

  • Degree with minimum 3 years' customer service experience /non-degree holder with minimum 5 years' experience of which at least 2 years' in management position with proven target achievement record;
  • Strong people leadership and motivational skills;
  • Independent, result-driven and able to work under pressure;
  • Flexible working schedule;
  • Excellent communication and interpersonal skills;
  • Proficient in both written and spoken English and Chinese.

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to career-cso@pccw.com.

For more information on other job opportunities of PCCW, please visit our website. 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement - http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf

More job information
Job ref no. CTF-12579 (CT3117724-01#2719)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree