Job ref no.: 445227

Technical Account Manager


The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with deployment being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.


  • Service Delivery Planning - Align services around people, process and technology
  • Service Delivery Management - Drive improvement through delivery of goal aligned services
  • Cloud Implementation - Lead activities that accelerate the customers’ deployment of cloud services
  • Service Intro and Review - Ensure clear customer understanding of services available, and value delivered
  • Reactive Management - Act as an escalation point for critical service incidents
  • Opportunity and Growth Management - Identify opportunities for renewing and expanded Premier or MCS services
  • Customer/Partner - Use customer satisfaction results to drive service improvement Core Priorities:
  • Drive Cloud Services through Consumption
  • Modernize Business with Windows 10/Devices/Intelligent Cloud and Reinvent Productivity and Business Process
  • Delivery & Operational Excellence
  • Optimize your Portfolio and Drive Impact


  • 3-5 Years of Experience, primarily in a client-facing role
  • Cross-Boundary Collaboration
  • Interpersonal Awareness
  • Impact and Influence
  • Analytical Problem Solving
  • Building Customer/Partner Relationships
  • Product & Technology Expertise
  • Project Management
  • Strategic Insight
  • Value Selling Education
  • Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

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More job information
Job ref no. 445227 (CT3114388-01#6296)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Middle management level
  • Degree