Job ref no.: CT3116508-01#0499

Technical Account Manager

Matsco Solutions (Hong Kong) Ltd

Benefits
  • 5-day week

Technical Account Manager (IT)

Overview of Role:

  • Technical Account Manager (TAM) reports to the Head of Account Management.
  • The TAM is responsible for maintaining a portfolio of accounts.
  • The TAM is responsible for optimising client satisfaction
  • Generating incremental business from existing client accounts and playing a major role in acquiring new client accounts.
  • The TAM should lead the analysis phase of projects and is responsible for the analysis of the customers required deliverables including transforming these into relevant proposals and roadmaps.

 

Job Responsibilities:

  • Customer Relationship Management: Become the ‘trusted partner’ of each client assigned to you by building strong, open working relationships.
  • Client Drivers: For each account understand the client’s key goals and business drivers, thus enabling strategic debate with the client and delivery of solutions that best meet the business requirements.
  • Preparation for Delivery - Ensure all project documentation, especially proposals and quotes, are well written and accurate; and signed off as both feasible and accurate by appropriate technical and design managers before being submitted to clients.
  • Project Management – Manage budget and scheduling, working closely with the technical teams on implementation; monitor project status
  • Keep abreast of industry news, gather information on new technologies or opportunities and examine/prepare business cases if required

Job Requirements:

  • Minimum 5 Years working as an infrastructure consultant/ project manager/ technical account manager
  • Excellent interpersonal and organsiational skills
  • Good English is a must
  • Good understanding of WAN and LAN technologies
  • Good understanding of Microsoft and Cisco products
  • Knowledge of Microsoft and 3rd Party Server Products (e.g. Exchange, SQL, VMWare, Citrix)
  • Experience with IT setup for new office and IT budget /proposal preparation
  • University graduate in Computer Science or related disciplines;

 

Interested parties, please click Apply Now.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116508-01#0499
Salary
  • N/A
Job Function
Industry
Location
  • Central
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree