Job ref no.: CT3116508-01#0499

Technical Account Manager

Matsco Solutions (Hong Kong) Ltd

  • 5-day week

Technical Account Manager (IT)

Overview of Role:

  • Technical Account Manager (TAM) reports to the Head of Account Management.
  • The TAM is responsible for maintaining a portfolio of accounts.
  • The TAM is responsible for optimising client satisfaction
  • Generating incremental business from existing client accounts and playing a major role in acquiring new client accounts.
  • The TAM should lead the analysis phase of projects and is responsible for the analysis of the customers required deliverables including transforming these into relevant proposals and roadmaps.


Job Responsibilities:

  • Customer Relationship Management: Become the ‘trusted partner’ of each client assigned to you by building strong, open working relationships.
  • Client Drivers: For each account understand the client’s key goals and business drivers, thus enabling strategic debate with the client and delivery of solutions that best meet the business requirements.
  • Preparation for Delivery - Ensure all project documentation, especially proposals and quotes, are well written and accurate; and signed off as both feasible and accurate by appropriate technical and design managers before being submitted to clients.
  • Project Management – Manage budget and scheduling, working closely with the technical teams on implementation; monitor project status
  • Keep abreast of industry news, gather information on new technologies or opportunities and examine/prepare business cases if required

Job Requirements:

  • Minimum 5 Years working as an infrastructure consultant/ project manager/ technical account manager
  • Excellent interpersonal and organsiational skills
  • Good English is a must
  • Good understanding of WAN and LAN technologies
  • Good understanding of Microsoft and Cisco products
  • Knowledge of Microsoft and 3rd Party Server Products (e.g. Exchange, SQL, VMWare, Citrix)
  • Experience with IT setup for new office and IT budget /proposal preparation
  • University graduate in Computer Science or related disciplines;


Interested parties, please click Apply Now.

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More job information
Job ref no. CT3116508-01#0499
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree