Posted on 2021-10-11

Technical Analyst, Service Management




Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!


Working Location: Chek Lap Kok



  • Provide support and ensure the functionality and accessibility of all IT infrastructure, including server, telecommunication, PC and other peripherals (such as scanners, printers), and handheld units
  • Plan new or expansion of IT infrastructure to handle increasing business need within the context of relevant Global / Regional policies and procedures
  • Respond to the IT problems raised by users / HKG Helpdesk / Global or Regional office.
  • Deploy and commission new telecom equipment and servers, including the installation of operation systems and other software
  • Ensure the compliance and implement IT security controls as according to Global / Regional / Local policies and standards
  • Documentations for IT process, technical document, user training document and inventory
  • Provide onsite support when required in non-office hour
  • Manage IT vendors / suppliers
  • Supervise the outsourced IT support team
  • Provide first line support to users for applications
  • Keeping track of technological advancements and trends in IT support



  • Degree holder in Information Services, Engineering or related disciplines
  • Minimum 3 years relevant experience in a technical support role, experience in large corporate in logistics/ transportation industry or multinational companies is preferred
  • In-depth knowledge and hands-on experience of computer hardware, software, and networks
  • Ability to determine IT needs and train end-users
  • Ability to keep up with technical innovation and trends in IT support
  • Experience in writing IT documentation and monitoring performance metrics
  • Strong communication and interpersonal skills with IT project management and foreigner vendor liaison experience
  • A proactive problem solver with customer focused mindset
  • Good command of spoken and written English and Chinese
  • Knowledge in cloud technology, AI, software programming is an advantage


  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then Apply Now!

We look forward to receiving your application!

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance") and DHL’s Personal Data Protection Policy (the “Policy") at

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing by clicking Apply Now.


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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • Degree