Job ref no.: CTB-06127 (CT3120118-01#3358)
PCCW Solutions Ltd

Technical Associate (Data centre)

PCCW Solutions Ltd

1. IT Help Desk Support

  • Responsible for day-to-day support in our IT Help Desk Team
  • Handle inquiries, incidents and problems via phone, email and fax
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty

2. Systems Administration

  • Responsible for day-to-day support in our IT Service Management Center
  • Perform network and systems monitoring to ensure service availability and stability
  • Carry out computer operation tasks according to scheduled and standard procedures
  • Perform shift duty

3. Data Centre Operations

  • Responsible for day-to-day support in our Data Center
  • Coordinate with both internal technical support team and external vendors for scheduled and non scheduled activities
  • Ensure our Data Center is operating up to standard by keeping and summarizing the record of the environmental data
  • Perform shift duty


  • Higher Diploma in Computer Science, Information Technology or related disciplines
  • Experience in IT related field is preferred
  • Initiatives to learn with positive attitude and responsible
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese
  • Fresh graduates will also be considered

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
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