Job ref no.: CTB-01128 (CT3123398-01#3615)
PCCW Solutions Ltd

Technical Associate (Data centre)

PCCW Solutions Ltd

Duties:
1. IT Help Desk Support

  • Responsible for day-to-day support in our IT Help Desk Team
  • Handle inquiries, incidents and problems via phone, email and fax
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty

2. Systems Administration

  • Responsible for day-to-day support in our IT Service Management Center
  • Perform network and systems monitoring to ensure service availability and stability
  • Carry out computer operation tasks according to scheduled and standard procedures
  • Perform shift duty

3. Data Centre Operations

  • Responsible for day-to-day support in our Data Center
  • Coordinate with both internal technical support team and external vendors for scheduled and non scheduled activities
  • Ensure our Data Center is operating up to standard by keeping and summarizing the record of the environmental data
  • Perform shift duty

Qualifications:

  • Higher Diploma in Computer Science, Information Technology or related disciplines
  • Experience in IT related field is preferred
  • Initiatives to learn with positive attitude and responsible
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese
  • Fresh graduates will also be considered
     

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en

For more information on other career opportunities and latest news at PCCW Solutions, please visit :

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. CTB-01128 (CT3123398-01#3615)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip
  • Degree