Job ref no.: CT3119106-01#0063
UDomain Web Hosting Company Limited

Technical Service Executive / Senior Technical Service Executive

UDomain Web Hosting Company Limited

Benefits
  • 5-day week
  • Birthday leave
  • Discretionary bonus
  • Marriage leave
  • Medical plan

Responsibilities

  • Support helpdesk hotline call handling
  • To solve customers' technical problems (via phone & email)
  • To assist customers on using our services (via phone & email)

Requirements

  • Diploma or above in Information Technology, Computer Science or related discipline
  • Hands-on knowledge on various commonly used PC and email software
  • Patient with good problem solving skills
  • Good command of spoken and written English and Mandarin
  • Customer service experience preferred
  • Knowledge on web hosting, domain name, email system preferred
  • Basic knowledge of web programming (HTML, PHP, ASP) preferred
  • Fresh graduates are welcome
  • For candidate with more experience, will be considered as Senior Technical Service Executive
  • For candidate with management experience, will be considered as Technical Service Supervisor

Reason to work here

  • Great exposure to Internet market from wide range of customer
  • We passionate with latest technology - from cloud to coding, we keep learning and experiment with pioneer projects
  • High participation on decision-making and solution development
  • 5-day office hour
  • Birthday leave
  • Paid sick leave
  • 12 days annual leave
  • 5 mins walk from Kwun Tong MTR
  • Stable working environment
  • In-house permanent position
  • Medical insurance
  • Other benefits to the right candidates

*Interested parties please send full resume with expected salary

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