Job ref no.: TSO/CT1811 (CT3117990-01#0111)
Collinson International (Hong Kong) Limited

Technical Service Officer

Collinson International (Hong Kong) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan


  • Manage system and application related incidents raised by end users at Service Centre
  • Manage problem reporting and incident flows through effective communication channels
  • Act as a bridge between IT support, business users and end users at Service Centre
  • Raise Production incident, escalate findings, prepare documentations and reports, handling filing
  • Follow up the unsolved incident till case closed
  • Meet with clients to take detailed briefs and clarify specific requirements of projects
  • Develop a project plan and track progress of project performance
  • Documentation and reporting



  • Degree holder or above in any disciplines, prefer IT related areas
  • Minimum 1-2 years hands on experience on application/system support and monitoring or relevant working experiences are required
  • Solid experience in loyalty and frequent flyer programme of airlines industry systems are an advantage
  • Ability to provide workarounds and insights of the case is a benefit
  • Familiar with business knowledge and capable of understanding the company business operation process.
  • Excellent interpersonal, communication documentation and  time management skills
  • Strong problem solving, analytical and presentation skills
  • Self-motivated, able to work independent
  • Excellent written skill in English and good command of spoken English and Chinese
  • Excellent client-facing and internal communication skills

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Please send full resume (MS word) with latest and expected salary to [via CTgoodjobs Apply Now ]

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at


More job information
Job ref no. TSO/CT1811 (CT3117990-01#0111)
  • N/A
Job Function
  • Tsuen Wan
  • Tung Chung
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree