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Technical Service Representative / Officer (HKT Premier) Recruitment Day

Job Ref.CTH-11418
HKT

Why Work at HKT Premier?

HKT Premier is a business unit within HKT, dedicated to serve the most prestige segment within the group. HKT Premier provides selected customers with an exclusive first-class experience. Customers are offered a wide range of tailor-made one-stop solutions to meet their needs, whether at home or on the move. This prestige service is facilitated by a dedicated relationship account management team working with customer support and service teams.

Start your career with our professional Technical Support Team, you will be rewarded with career progression and opportunities to unleash your personal potential. 

The Job:

The job incumbent will be responsible for providing the highest level of quality service to Premier customers by resolving technical issues though the dedicated hotline.


The Person:

  • Diploma or above in Information Systems / Information Technology / Computer Studies or related discipline, with qualification / certification of computer study (e.g. MCP, MCSE etc) preferred
  • 2 years’ relevant experience in technical service / support, familiar with broadband / mobile would be an advantage
  • Customer oriented, enthusiastic & self-motivated
  • Good communication and interpersonal skills
  • Good command of English and Chinese

What We offer:

1) 42.5 working hours per week with bank holiday + 14 days Annual Leave
2) Night shift allowance + Transportation subsidy + Overtime pay
3) ORSO (公積金) – staff could select non-contributory scheme / MPF
4) Medical Coverage include dependent
5) Staff Discount Offer
6) Comprehensive Training

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary to career-HKTPremier@pccw.com.

For more information on other job opportunities of PCCW, please visit our website at http://www.pccw.com/Careers/Job+Opportunities+%26+Application/Current+Opportunities?language=en_US

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies ( http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf ), a copy of which will be provided immediately upon request.

www.pccw.com

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Job Ref No.
CTH-11418 (CT3112376-01#0258)
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  • Insurance plan
  • Medical plan
  • Paid overtime
  • Transportation allowance
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About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.