Job ref no.: CT3119337-01#7492

Technical Support Analyst

Fidessa Group


The Role

As a Technical Support Analyst you will work in a team providing first and second line application support for our Fidessa financial trading and market data systems.


On a day to day basis you will be involved with performing system health checks on our clients’ systems and responding to incidents from clients via phone and email. The role will involve a substantial amount of troubleshooting and investigation in order to work out appropriate solutions so will appeal to candidates who enjoy analysis and problem solving.

As the role is client facing and will involve considerable interaction with our clients, the ideal candidate will possess an outgoing personality and the energy and initiative to respond quickly, take appropriate action and provide a high quality support service. The role will include shift work flexibility to work unsocial hours, thus be on call is also required.


  • 3 years previous work experience supporting Trading applications, with a strong background in FIX
  • Technical expertise in the following areas
    • Linux (Redhat Enterprise preferred)
    • one or more programming/scripting languages (e.g. Perl, Tcl, Linux Shell script, Visual Basic, C++)
    • SQL and relational databases
  • Effective in a team, able to develop and maintain good relationships to complete tasks successfully
  • Fluent in spoken and written English, Mandarin a positive
  • Excellent communication skills and customer focus
  • A good Bachelor’s degree in Computer Science or equivalent disciplines.

General Information

  • The role holder will be expected to perform any other duties that may reasonably be asked of them
  • The information provided above is confidential for recruitment purposes only and may not be published or distributed to third parties without the prior approval of Fidessa limited

Interested parties, please apply with full resume by clicking Apply Now.


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