Posted on 2021-10-08

Technical Support and Application Engineer

OMICRON electronics Asia Limited

Company Introduction

OMI­CRON is an in­ter­na­tional sup­plier of in­no­v­a­tive test­ing, di­ag­nos­tic and mon­i­tor­ing so­lu­tions for the elec­tric­ity sup­ply in­dus­try, with our headquarter in Austria. Our prod­ucts and ser­vices make it pos­si­ble to ac­cu­rately and re­al­is­ti­cally as­sess the sta­tus of equip­ment in the en­ergy grid. Our cus­tomers in­clude en­ergy sup­ply com­pa­nies, in­dus­trial op­er­a­tions, and prod­uct man­u­fac­tur­ers for the gen­er­a­tion and sup­ply of elec­tric­ity. We have 21 offices in all over the worlds, including Hong Kong, Shanghai, Korea and Singapore. 

Our di­verse port­fo­lio also ex­tends to com­mis­sion­ing, con­sult­ing, and train­ing ser­vices. Ex­tra­or­di­nar­ily good cus­tomer ser­vice and the op­por­tu­nity to ex­change knowl­edge truly mat­ter to us. These things help us to build long-term re­la­tion­ships that ben­e­fit every­one in­volved and to join with our cus­tomers and part­ners in meet­ing the chal­lenges of the con­stantly chang­ing en­ergy sec­tor.

"We create an ideal work environment"

Our work en­vi­ron­ment fos­ters com­mit­ment and helps us to over­come cur­rent and fu­ture chal­lenges. We un­der­stand that it's far more pleas­ant to work at a com­pany where mu­tual re­spect, fair treat­ment, and rust count for more than a set of rules.

 

General Description

OMICRON is a leading manufacturer of primary and secondary test equipment for electric power systems, with a headquarter in Austria. The role of Technical Support and Field Application Engineer will be responsible for supporting technical sales and providing technical support of OMICRON products and their applications for our customers in the Asia region. The position is to be located in our OMICRON Service Center in Hong Kong, China and will be reporting to Application Engineer.


Your tasks

  • You will take care of all technical requests of our customers in Asia – by telephone or e-mail
  • You will work independently or together with your colleagues on answering all application queries for our products
  • You will assist our clients in the practical application and integration of our test equipment
  • You support our regional sales team by actively conducting customer trainings and on-site product demos, and participating
  • You will actively participate in trade fairs, seminars, trade shows and workshops; and support our sales and marketing team with your technical knowledge
  • You will document and observe customer and market requirements to further develop our products
  • You will provide technical and application support to customers for OMICRON products and services, particularly for secondary testing equipment
  • You assist in developing, maintaining and improving customer relationships with help of Customer Relationship Management tools (CRM).
  • You will carry out customer engineering services, particularly related to secondary testing
  • You will support our regional application specialist and product management with your ideas to improve our innovative solutions; you will translate market requirements into technical specifications.

Your profile

  • You have good knowledge of power system substations, generation, transmission and distribution of electric power
  • Having knowledge of protection, automation and control systems and experiences with electrical diagnostic tests of high voltage apparatus would be added advantages
  • You have a good knowledge of Mandarin and English; proficiency in more languages will help you in your work
  • You enjoy communicating and you like to organize your working day independently
  • You have a precise, reliable and autonomous working style
  • You want your enthusiasm for technology to connect with your job
  • You are flexible, and would enjoy travelling to other countries (50% travelling)

  Education

  • You have a degree in Electrical engineering or relevant experience

This is not an exhaustive list of all duties and responsibilities. OMICRON reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

  OMICRON distinguishes itself by:

  • Not just offering a position, but an opportunity for growth and development in an international multi-cultural company.
  • Having fun while working as a part of a professional team.
  • Encouraging personal initiative through flat hierarchies.
  • Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."
  • Offering an attractive benefit package.

OMICRON provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability.

If interested in becoming part of the OMICRON team, please submit your resume and cover letter with your expected salary to us. We look forward to hearing from you.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Salary
Job Function
Industry
Location
  • Hunghom
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Entry level
Education
  • Degree
Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Flexible working hours
  • Insurance plan