Job ref no.: CT3118201-01#4103

Technical Support Engineer (English Speaking) - Global IT Solutions Firm

Pinpoint Asia Limited

Our client, a rapidly growing Global IT Solutions Firm, is looking for a Technical Support Engineer to join their infrastructure team. This role will be supporting their internal users and will have exposure to global end-user technology projects.

Responsibilities:

  • Provide Level 1 IT support to internal users, including, PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & mobile devices etc.
  • Respond to telephone / email / desk-side technical support enquiries, provide troubleshooting and resolution.
  • Work with global technology teams for new technology solution setup and deployment.
  • Routine hardware and software maintenance for the end user space.

Requirements:

  • Bachelor / Diploma or background in IT related discipline
  • 1+ years of experience as an IT Support / Helpdesk or related area
  • Experience in supporting Windows (XP/7/10) and MAC OSX desktop, Active Directory / User Account maintenance, MS Office, E-mail platforms, Mobile Devices, basic Network connectivity troubleshooting etc.
  • Experience in end-user desktop technology projects
  • Proactive, energetic, and positive attitude 
  • Good customer service manner & mindset
  • Excellent communications skills in English. You will be working in a global environment with mainly English speakers

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Jennifer Palmer by clicking Apply Now and put Technical Support Engineer (English Speaking) - Global IT Solutions Firm in the subject header.

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More job information
Job ref no. CT3118201-01#4103
Salary
  • 17,000 - 25,000 / month (negotiable)
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree