Technical Support Engineer / Senior Technical Support Engineer / Systems Engineer

Key Responsibilities:

• Responsible for IT helpdesk support on hardware and software and resolve technical issues for end-users;
• Provide consultation, technical advice and answer user queries on technical problems;
• Identify, analyze, resolve system problems, performance issues, and computer resources allocation;
• Gather end users general computing requirements and procure relevant hardware and software;
• Maintain, control, and administer accurate records of IT related hardware, software, and other relevant documents;
• Broad experience of IT with basic understanding of Networks, Servers, Smart Devices, and Audio/ Visual equipment;
• Assist in execution of IT projects;
• Coordinate with users and vendor for project implementation and arrange training for internal users;
• Work on assignments in areas such as cloud, tool evaluation, product testing and POC;
• Prepare technical documentation, user guide and videos;
• Conduct system / product study and evaluation;
• Identify opportunities of applying new technologies / solutions to improve efficiency and effectiveness of the Group;
• Prepare hardware and system software feasibility study and make recommendations for management's consideration and approval;
• Handle ad hoc duties assigned by the supervisors.

Requirements:

• Diploma or above in computer science or other related subjects;
• Minimum 4 years working experience related to IT support and troubleshooting;
• Strong analytical and problem solving skills;
• Knowledge in cloud admin support is an advantage;
• Good interpersonal and communication skills to all levels of user, problem solving skills and self-initiative;
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint);
• Good command of written and spoken English and Chinese;
• Team player, responsible, self-motivated, able to work independently and proactively.

Interested parties please apply with detailed resume stating expected salary and date of availability to the HR Manager through fax at 2833 5441 or e-mail by clicking Apply Now.

Company Website: http://www.pyengineering.com/

All personal data provided will be used strictly in accordance with our “Personal Information Collection Statement Pertaining to Recruitment", a copy of which is available upon written request to us by E-mail.