comScoreTag Job - Technical Support Engineer, Honeywell Ltd
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Honeywell Ltd

Honeywell invents and manufactures technologies to address some of the world’s toughest challenges initiated by revolutionary macrotrends in science, technology and society. A Fortune 100 company, we create solutions to improve the quality of life of people around the globe: generating clean, healthy energy – and using it more efficiently. Increasing our safety and security. Enabling people around the world to connect, communicate, and collaborate. And equipping our customers to be even more productive. With more than 127,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting commitment to quality and delivering results in everything we make and do. 

Technical Support Engineer

Job Ref.CT3113171-01#0004

 Primary Responsibilities 

  • To perform product evaluation, system testing and project management in manufactory aspect.
  • To provide presales support to customer such as product presentation and demonstration
  • To provide after sales support both onsite and offsite.
  • To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
  • To organize and conduct technical certification training to internal team and external customers
  • To create and maintain up-to-date technical bulletins for customers.
  • To study & compare the features and limitation of the company’s and competitors’ products
  • To support sales and marketing team for tender response
  • To work with customers/consultants on system configuration and technical specification
  • To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend
  • Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives
  • To achieve total customer satisfaction with quantitative measurement
  • To work outside normal working hours, as needed

Requirements

  • Engineering or IT academic background, Building Service / Electronic / Computer degree preferred.
  • Min 3 years relevant working experience in ELV industry and preferable with CCTV product knowledge such as IP camera / VMS / Storage.
  • Min 3 years’ experience in Microsoft Windows OS and SQL Database troubleshooting
  • Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active Directory, Windows OS, Linux, Wireshark, RS485, RS232
  • Strong communication and documentation skill.
  • Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology.
  • Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage.
  • Travel may be required.

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Job Ref No.
CT3113171-01#0004
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Salary
N/A  
Benefits
  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
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