Job ref no.: CT3124805-01#5114

Technical Support Engineer

Lapcom Limited

Benefits
  • 5-day week
  • 13-month pay
  • Birthday leave
  • Medical plan

As Technical Support Engineer, you will be working as the 1st line support dealing with enduser on a daily basis regarding issues of Kaspersky Lab security & Acronis Backup software.

Job Responsibilities

  • Provide customer service and technical support via telephone and email
  • Trouble-shooting and technical investigation on issues reported
  • Assist in other ad-hoc assignment

Requirements:

  • F.5 Graduate, Diploma or Certificate in Computer Science is preferable
  • Knowledge in PC & Server trouble shooting
  • Relevant working experience in customer support will be an advantage but not essential
  • Understanding of Windows workstation / server OS, Endpoint security such as Anti-Virus, endpoint management is in an advantage.
  • Effective communication, writing and interpersonal skills
  • Self motivate and capable to work under pressure
  • Good command of written and spoken English and Chinese
  • On-the-job training will be provided

If you are interested in joining our energetic team, please send your application letter and full resume with AVAILABLE DATE, CURRENT & EXPECTED SALARY to [via CTgoodjobs Apply Now ] or apply online.


Summary
Industry:
Information Technology
Job Category / Function:
IT (Systems / Technical Support)
 
Customer Service (Customer Service)
 
IT (Network & System)
Job Position Level:
General
Employment Term:
Full Time
Min. Edu. Level Req:
F.5 / HKCEE
Total Working Exp:
1-5
Salary(HKD):
-
Location:
Kwun Tong District / Kowloon Bay
Benefits:
  • Bank Holiday
  • Birthday Leave
  • Double Pay
  • Five-Day Work
  • Medical Insurance
  • On-the-job training
  • Promotion

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More job information
Job ref no. CT3124805-01#5114
Salary
Job Function
Industry
Location
  • Kowloon Bay
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 1 year - 10 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent