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Job ref no.: 1666
John Swire & Sons (H.K.) Ltd.

Technical Support Engineer

John Swire & Sons (H.K.) Ltd.

The Swire group is a multi-national, multi-disciplined commercial group, with its principal areas of operations in the Asia Pacific region, and centred in the Greater China area. We pride ourselves on being original and forward-looking, setting standards for operational excellence wherever we do business – qualities that have guided our operations for over 200 years.

John Swire & Sons (H.K.) Limited is the holding company of the publicly-listed conglomerate, Swire Pacific Ltd.  Our IT & Digital section invites applications for the following position:

Responsibilities:

  • Act as IT ambassador to frontline and provide technical support to end users
  • Act on alert messages and troubleshoot, and ensure timely escalation for actions and resolutions
  • Influence continuous service improvement by raising observations and feedback, and proposing improvement plans
  • Maintain record management such as hardware, software, contract and license inventory, and security exemption record
  • Communicate with stakeholders effectively about standard policies and any updates as required
  • Assist infrastructure operations, and support product and service rollout

Requirements:

  • High diploma or above in Computer Science, Information Technology or related discipline
  • At least 5 years’ experience in user support under multi-lingual environment, with 2 years of VIP user support experience
  • Sound knowledge of ITIL framework to ensure service desk support in high quality
  • Proven record in supporting Microsoft Office 365 full suite and meeting room set-up
  • Good communication skills in both spoken and written English and Chinese. Putonghua is desirable.
  • Holder of MCSE and CCNA is highly desirable

 

Application:

We offer a competitive package to the right candidate. If you meet the qualifications and are interested in this position, you can send your application by clicking Apply Now. Please note that only shortlisted candidates will be contacted.

We are an equal opportunity employer. All applications received will be used exclusively for selection purposes and handled confidentially by authorised personnel only. Your application may also be considered for other suitable positions within the Swire group (please indicate clearly on your application if you would not like to be considered for other positions within the group.) Unsuccessful applications will be destroyed after an appropriate time.

The Swire Group is committed to creating an inclusive and supportive working environment for all our people regardless of their age, gender, gender identity, sexual orientation, relationship, family status, disability, race, ethnicity, nationality, religious or political beliefs. We believe in creating an environment where people feel comfortable at work and able to realise their full potential.