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Technical Support (Hosting Solution / Datacenter)

Job Ref.CT3112538-01#0076
Dataplugs Limited

Job Role:

  • Handle phone-in and email support enquiries in using our services
  • Manage server deployment and migration projects for customers
  • Troubleshooting for various technical issues
  • Support all software and hardware; maintain internal network and server administration 
  • To coordinate with vendors, internal / external parties and service partners for service restoration
  • Prepare user manuals
  • Ad-hoc technical support during non-office hours is required

Requirements:

  • Diploma or above in Computer / Information Technology or related discipline; fresh graduates will also be considered.
  • Solid support experience in Windows Server 2003 / 2008 / 2012, Linux, VM servers
  • Knowledge of Web Server, FTP Server, DNS, Email Server, Exchange Server, TCP/IP
  • Certified CCNA, MSCE or equivalent is an advantage
  • Customer service or help desk experience in call center is an advantage
  • Experiences in hosting company is a plus
  • Good command in both spoken and written English and Chinese including Putonghua
  • Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure 
  • Willing to work 7x24 roster technical support
  • Immediate availability is preferred 

Benefits:

  • 5 day work week
  • On-job training
  • Medical allowance
  • Meal allowance
  • Hardship allowance
  • Night-shift allowance
  • Attractive remuneration
  • Year-end performance Bonus

Interested candidate please send your updated CV with expected salary in “MS WORD" format to hr@dataplugs.com

All applications will be treated in strict confidence and used solely for recruitment purpose.

Apply Now
Job Ref No.
CT3112538-01#0076
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Salary
N/A  
Benefits
  • 5-day week
  • Competitive pay
  • Discretionary bonus
  • Meal allowance
  • Medical plan
  • Year-end bonus
Employment Term
Experience
Career Level
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About Dataplugs Limited

Dataplugs is one of the leading hosting solution providers in Asia. With over 10 years of experience in the industry, we are able to deliver enterprise level hosting services to businesses of all sizes around the world. We continuously develop and integrate the best technologies in order to deliver solutions that meet our customer needs. To cope with business expansion, we invite high caliber and self-motivated candidates to fill the following position:

To learn more about Dataplugs, welcome to www.dataplugs.com