Job ref no.: CT3114389-01#9710

Technical Support Officer

Superhub Limited

  • Discretionary bonus
  • Medical plan

Do you want to work in a fast-growing Cloud company which can enhance your skills and knowledge on Microsoft Cloud and Hosting Products – especially Office 365 and Azure – we want to hear from you!


You will have the precious learning opportunity to explore wide array of CLOUD products, platform and solutions riding on Microsoft Office 365 and Microsoft Azure, and be part of a critical role to deliver Excellent Support and Services to our valued Customers.


Key Responsibilities:

  • Support Cloud products provisioning including Hosted Exchange, DNS, Office 365 and Azure
  • Help resolve customer  issues by providing first tier  technical support and troubleshooting
  • Discipline in conducting daily health check to assure system quality and performance
  • Capable to record and update status service ticket clearly in support ticketing system
  • Perform on-site technical support to customer only if necessary



  • F.5 or above, Certificate/Diploma in IT/Computer Science related subjects is preferable
  • Relevant experience in IT support field
  • Knowledge in Email Applications (e.g. Exchange), Email Clients (e.g. outlook), Email client setup (e.g. POP3, IMAP, Outlook Anywhere), Email architecture concepts and DNS
  • Good inter personal skill and command of spoken and written English and Chinese for telephone and email communications
  • Knowledge in Linux Web Hosting, Linux Email (sendmail/postfix) and Linux DNS an advantage

 # More experienced candidates will be considered as Senior Cloud Support Officer.



  • Access to the latest Microsoft technologies and sponsorship on job related trainings
  • Annual Leave, Birthday Leave, Anniversary leave and Medical benefits
  • Advance your knowledge and knowhow in Cloud Technology
  • Performance Bonus Scheme


Who are we?

  • One of the two local Microsoft CSP direct licensee in HK, authorized O365 and Azure dealer
  • Gold Microsoft Partner for 5 years
  • Cloud Hosting business since 2008
  • Largest Hosted Exchange base in HK
  • A company culture focus on staff working with cutting edge technologies
  • A workplace that encourages teamwork, learning and result


Interested parties, please send your latest resume (in Microsoft Word format) with present and expected salary by clicking Apply Now


All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.

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More job information
Job ref no. CT3114389-01#9710
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent