Job ref no.: CT__HGC_OSDA_201811
HGC Global Communications Limited

Technical Support Officer

HGC Global Communications Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • Shuttle bus

Responsibilities:

  • Provide hotline services on technical support, fault diagnosis and troubleshooting for business customers
  • Guide customers for proper setting in network connection and attempt appropriate remote fixing action
  • Co-ordinate with vendors and internal parties in providing one-stop solution

Requirements:

  • Form 5 graduated with certificate in Telecommunications, IT, Electronic Engineering and other related disciplines
  • 1-2 years experience in ISP / Telecommunication industry is highly preferred
  • Basic understanding on various Internet applications like IE, Netscape, Outlook Express, and Safari would be an advantage
  • Good telephone manner and customer services skills
  • Conversational English & Mandarin
  • Shift Duty is required, 5 days/week
  • Fresh graduated are welcome

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months. 

More job information
Job ref no. CT__HGC_OSDA_201811 (CT3117978-01#0109)
Salary
  • N/A
Job Function
Industry
Location
  • Tsing Yi
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip