Job ref no.: CT3127960-01#0249
Primetech Technology Limited

Technical Support Specialist

Primetech Technology Limited


The client is a long-established business services firm with a presence in the major cities around the world. With Hong Kong as its regional hub, the client is now looking to hire for a newly-created IT Support position to join their existing IT team.

Job Description:

• Answer inbound customer phone calls
• Monitor/Process inbound e-mail correspondence for support
• Provide assistance enabling Web Support Portal accounts and resolving issues
• Create support cases with technically accurate problem descriptions and dispatch cases according to handling guidelines
• Update existing support cases with a clear description of the customer’s issue
• Enforce paid support policy to ensure customers are receiving the support to which they are entitled
• Appropriately set customer expectations based on response time guidelines
• Follow managerial notification guidelines based on case priority
• Take ownership and solve licensing cases for internal and external customers
• Alert Support Management in regards to Urgent support situations
• Provide assistance enabling Web Support Portal accounts and resolving issues
• Assist customers with capturing necessary data for troubleshooting and sending information to company Networks via email or FTP

Job Requirement:

• Good customer service
• Troubleshooting skills, preferably with proficiencies in Level 1/Level 2 support. Able to work through problems with minimal help or supervision
• Case management/follow-up
• Ability to multitask with proven ability to follow processes and procedures
• Analytical thinker with strong attention to detail
• Reliable and punctual track record

We offer good prospects and on-job training to entry-level candidates or even fresh graduate students who feel passionate in Information Technology to join us!

Interested parties please send your CV to [via CTgoodjobs Apply Now ]

More job information
Job ref no. CT3127960-01#0249
Job Function
Employment Term
  • Contract
  • Full-time
  • 1 year - 4 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel
  • 5-day week
  • Paid overtime