Job ref no.: CT3130529-01#1552

Technical Support Specialist

Well Link Life Insurance Company Limited

Job Responsibilities

  • Allocate and deploy hardware and software to users according to systems and business requirements. Responsible for hardware and software installation & support, including liaison with service provider for problem resolution;
  • Work closely with IT Service Delivery Manager and Security Manager to handle various systems installation and maintenance jobs;
  • Comply with IT Systems Usage and Security Policies, Audit and Risk Management Policies and Processes;
  • Provide full support on network, software installation as well as end-users supporting  
  • Handle IT Inventory compilation and tracking;
  • Assist in patch management, rollout of Operating System patches, backup management and DR Drill;
  • Assist in managing the Voice, Data Networks and Communications Lines;
  • Support of the companies’ remote users with RDP/VDI and VPN users;
  • Support for user end device like Cisco VOIP Phones, IPCOMM and Jabber of voice / contact center system;
  • Monitor performance of systems, services and network and raise upgrade for necessary improvement;
  • Handle PC/Notebook builds/configuration and software installation including Office software packages and Operating System; PC/Notebook and Printer support including diagnosing and resolving all hardware and software problems;
  • Manage Network user account (e.g. Active Directory) creation and account maintenance for all company employees, including distribution list/mailbox/SMTP set up;
  • Manage the Helpdesk support to maintain & address users request;
  • Maintain good service level and response time;
  • Compliance with company policies, and audit and regulatory requirements;
  • Update of technical manuals, process and network schematics;
  • Need to report duty remotely at multiple sites.

Job Requirements

  • Minimum 4 years IT infrastructure experience;
  • Knowledgeable and hands-on experience to provide hardware and software support for end user device like PC, printer and IP phone;
  • Microsoft certification in Window OS and Office package support, etc.;
  • Higher Diploma or Higher Certificate in Computer Science or equivalent qualifications;
  • Effective interpersonal & communication skills with internal and external stakeholders;
  • Good team player and strong in relationship building;
  • Strong analytical and problem-solving capability;
  • Reliable and punctual track record;
  • Strong awareness of information security, process and control;
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More job information
Job ref no. CT3130529-01#1552
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • 5-day week
  • Medical plan