Job ref no.: CT3130312-01#4249

Technical Support Specialist(Ref: JDB/EPM /TSS)

Computer And Technologies Software Limited


  • Provide 2nd line technical support for production enquiries and troubleshooting for production applications
  • Provide basic code review and investigation whenever necessary
  • Cooperate with R&D team for code and further investigation
  • Provide quality assurance to application
  • Manage regular production issues review meetings with customers
  • Manage and keep track production incident report, report its status regularly
  • Support production deployment tasks remotely or at customer sites
  • Provide stand-by and ad-hoc support at non-office hours
  • 2-year experience in technical support and system administration is preferred, candidates with less experience will also be considered as Technical Support Associate
  • Strong problem-solving skills
  • Good command of written and spoken in both Cantonese and English
  • Good communication skills, mature, self-motivated and able to work independently
  • High Diploma or above in IT, Computer Science or related discipline
  • Familiar with VMware, Window Servers, Microsoft Office Application and Microsoft SQL Server, Jira,
  • Knowledge of .Net Programming, SQL query and using versioning control for program source control e.g. TFS and hand-on experience of Microsoft Azure, AWS is an advantage
  • Annual Leave 12-18 days
  • Birthday Leave
  • Marriage Leave
  • Compassionate Leave
  • Full Paid Paternity Leave 
  • Maternity Leave 
  • Notebook Subsidy
  • Education Subsidy
  • Examination Time-off 
  • Graduation Time-off
  • Free Shuttle Bus (Cyberport Office)

Free Shuttle Bus will be provided:
Route 1.   Nam Cheong > Kennedy Town > Cyberport 2
Route 2.   Lam Tin > Quarry Bay > Cyberport 2
Route 3.   Cyberport 2 > Kennedy Town >  Nam Cheong > Tai Wai

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 

Interested parties please send your detailed resume  with current and expected salary  by email   to:  [via CTgoodjobs Apply Now ]  or by mail to "Human Resources Department, Computer And Technologies Resources Limited, Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong". Please quote the employer reference number in the application. 

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More job information
Job ref no. CT3130312-01#4249
Job Function
  • Pokfulam
Employment Term
  • Permanent
  • Full-time
  • 5-day week
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Shuttle bus