Job ref no.: CT3130312-01#4249

Technical Support Specialist(Ref: JDB/EPM /TSS)

Computer And Technologies Software Limited

Responsibilities:

  • Provide 2nd line technical support for production enquiries and troubleshooting for production applications
  • Provide basic code review and investigation whenever necessary
  • Cooperate with R&D team for code and further investigation
  • Provide quality assurance to application
  • Manage regular production issues review meetings with customers
  • Manage and keep track production incident report, report its status regularly
  • Support production deployment tasks remotely or at customer sites
  • Provide stand-by and ad-hoc support at non-office hours
Requirements:
  • 2-year experience in technical support and system administration is preferred, candidates with less experience will also be considered as Technical Support Associate
  • Strong problem-solving skills
  • Good command of written and spoken in both Cantonese and English
  • Good communication skills, mature, self-motivated and able to work independently
  • High Diploma or above in IT, Computer Science or related discipline
  • Familiar with VMware, Window Servers, Microsoft Office Application and Microsoft SQL Server, Jira,
  • Knowledge of .Net Programming, SQL query and using versioning control for program source control e.g. TFS and hand-on experience of Microsoft Azure, AWS is an advantage
  Benefits:  
  • Annual Leave 12-18 days
  • Birthday Leave
  • Marriage Leave
  • Compassionate Leave
  • Full Paid Paternity Leave 
  • Maternity Leave 
  • Notebook Subsidy
  • Education Subsidy
  • Examination Time-off 
  • Graduation Time-off
  • Free Shuttle Bus (Cyberport Office)

Free Shuttle Bus will be provided:
Route 1.   Nam Cheong > Kennedy Town > Cyberport 2
Route 2.   Lam Tin > Quarry Bay > Cyberport 2
Route 3.   Cyberport 2 > Kennedy Town >  Nam Cheong > Tai Wai

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff. 

Interested parties please send your detailed resume  with current and expected salary  by email   to:  [via CTgoodjobs Apply Now ]  or by mail to "Human Resources Department, Computer And Technologies Resources Limited, Level 10, Cyberport 2, 100 Cyberport Road, Hong Kong". Please quote the employer reference number in the application. 

In order to explore more about our growth initiatives and other job opportunities, please visit our website https://www.ctil.com

More job openings in our C&T group can be viewed in our website https://careers.ctil.com/index.php?page=en_Job+Openings

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More job information
Job ref no. CT3130312-01#4249
Salary
Job Function
Industry
Location
  • Pokfulam
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Benefits
  • 5-day week
  • Dental plan
  • Education subsidies
  • Insurance plan
  • Shuttle bus