Job ref no.: CT3114386-01#7948

Technician

Glory Global Solutions

ROLE PROFILE

ROLE TITLE: Technician

FUNCTION: Role Function

REPORTING: Manager – Technical Service (Hong Kong)

LOCATION: Hong Kong

COMPANY OVERVIEW

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

ROLE PURPOSE

This position is responsible to provide the technical support to the customers, and report the facts to the company.

MAIN RESPONSIBILITIES

  • Develop and execute daily plan. Implement the procedure of the progress.
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs.
  • Involved in customer installation and training. Provides support to customer/users where the product is highly technical.

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

  • Higher Diploma holder in Mechanical Engineering or related disciplines is most preferred
  • Technical School candidates are welcome
  • Other disciplines with passion in Machines repairing will also be considered

Qualifications:

  • N/A

REQUIRED SKILLS AND COMPETENCIES

  • Polite, punctual and can work independently at customer site
  • Good communication and presentation skills to customers
  • Able to identify customer’s needs; analyze and provide solutions

GLORY SPIRITS

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

  • Value Creation – strive to create value for customers
  • Self-Starter – understand the objectives of your own work and are proactive in achieving goals
  • Collaboration -respect diversity and create a culture of collaboration to work with each other to achieve a common goal
  • Integrity -understand Glory’ Mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
  • Own Growth – leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.

Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

Third Party Agencies

Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

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More job information
Job ref no. CT3114386-01#7948
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree