Our Telebet Department is one of the betting services and information channels of the Club. It has 4 mega contact centres providing 7x24 services, and sophisticated interactive voice response systems offering quality betting entertainment services to target customers.
manage a large pool of part-time staff to meet target service levels and performance standards
plan and conduct mass operator training
provide assistance to operations from operations planning, workforce management, to people development
execute strategic recruitment programs to sustain manpower strength and meet customer demand
implement procedures and controls to ensure compliance and quality of work, participate in projects development and implementation
You should have:
tertiary education, preferably a degree in business related disciplines, with a minimum of 3 years’ supervisory experience in operation and customer service environment
excellent communication skills in English and Chinese, good command of Putonghua will be an advantage
initiative, ability to work independently with good leadership skills and business acumen
to prepare to work on shift until late night including weekends and public holidays
Candidate with less experience will be considered as Telebet Supervisor.
Terms of Employment
The level of appointment will be commensurate with qualifications and experience.
How to Apply:
Please send your resume, complete with expected salary and job reference to:
Mail: Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong
Find out more about the remarkable opportunity today. Visit our website at http://www.hkjc.com/ now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purposes only.
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About The Hong Kong Jockey Club
The Hong Kong Jockey Club is a family of champions. We bring together people from a diverse range of functions and disciplines. We look for ability and potential, and provide the opportunity for individuals to grow, learn, and fulfil their career dreams.
The Jockey Club is one of the most prestigious as well as one of the largest employers in Hong Kong, with around 4,000 full-time and 14,000 part-time staff. The Jockey Club offers superb opportunities for career growth with a wide variety of career options from which to choose. The diversity of career choices at the Club offers something for just about everyone, from catering to construction, administration to multi-media, and much, much more.
Every employee can benefit from the wide array of formal and on-the-job training offered. Our commitment to skills enhancement will put you on the path to professional excellence.