Job ref no.: CT3120361-01#0133
Gleneagles Hong Kong Hospital

Telephone Operator Supervisor

Gleneagles Hong Kong Hospital

  • Medical plan

Job Descriptions:

  • Lead the operator team to achieve Hospital and Departmental standards
  • Lead the operator team to assist callers with their enquiry and need
  • Provide training, audits and competency check on team’s and individual’s performance to ensure they are up to standard
  • Provide training and lead the team to answer and respond to all fire alarms, security alarms and codes in accordance with policy and procedure
  • Draft and maintain SOP, WI and manuals related to telephone operator
  • Prepare monthly performance reports for the operator team
  • Perform other related duties assigned by the Manager


  • At least 2 year of experience in telephone operating in supervisory level, preferred in Hospital settings
  • Secondary education or above
  • Good communication & customer skills
  • Able to work under pressure and independently
  • Good command of spoken and written English, Cantonese and Putonghua
  • Self-motivated and good team player
  • Shift duty require


Interested candidates are invited to submit their resumes with current and expected salary directly via email to [our mailbox through CTgoodjobs Apply Now ]

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More job information
Job ref no. CT3120361-01#0133
Job Function
  • Wong Chuk Hang
Employment Term
  • Permanent
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip