Job ref no.: CT3116068-01#0006
Hang Seng Bank Limited

Temporary RBWM Global Standards Officer (6 month contract)

Hang Seng Bank Limited

RBWM Chief Operating Office

We are currently seeking qualified individuals to join our department as Temporary RBWM Global Standards Officer (6 month contract).


Principal responsibilities

  • Play a vital role in performing Enhanced Due Diligence (EDD) activities required within the RBWM Global Standards program.  Primarily engage in high risk customer remediation/EDD work. Work with key stake-holders and global project teams to ensure policies, training, technology and plans are duly executed
  • Conduct internal control reviews on the transaction document  to ensure compliance
  • Frequent contacts with relationship managers and key stake-holders  on weaknesses/deficiencies identified
  • Handle customer outbound calls for the KYC information
  • Understand the customer profile, account activities and write the Source of Wealth and Source of Funds for the EDD form
  • Prepare management information reports and take follow-up actions
  • Perform and assist manager for other Global Standards initiatives


  • Completed Post-secondary education with at least 1 - 2 years of banking experience is preferred
  • Exposure to retail banking business plus some knowledge of related regulatory requirements and guidelines a definite advantage
  • Strong attentiveness to details, compliance and control orientation
  • High degree of credibility and integrity
  • Good communication and interpersonal skills
  • Good at English writing skills
  • Sound knowledge of application software such as MS Excel and Access an advantage
  • Proficiency in both English, Chinese and Mandarin
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : and send your resume via e-mail : [via CTgoodjobs Apply Now ] for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3116068-01#0006
  • N/A
Job Function
Employment Term
  • Contract
  • Temporary
  • Full-time
  • 1 year - 20 years or above
Career Level
  • Non-management level
  • Diploma or equivalent