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Job ref no.: TSCSO / TCSO-APP(9-Month)
Hong Kong Housing Society

Temporary Senior Customer Services Officer / Temporary Customer Services Officer (Applications) (9-Month)

Hong Kong Housing Society

The Job

  • Carry out preparation and logistic work before commencement of vetting interview and prepare relevant reports to seniors and assist in UAT of various IT system.
  • Carry out interviews to assess the eligibility and vetting relevant documents in accordance with the pre-set criteria and time schedule.
  • Recommend cases and prepare concise report with supporting documents in a logical and systematic order.
  • Ensure applicants’ understanding of the declaration statements and assist the Commissioner for Oaths to carry out the statutory declarations.
  • Ensure applicants’ understanding of the various subsidy schemes procedures and highlights the important information of the applicants’ knowledge
  • Deliver quality customer services by providing accurate and sufficient information to applicant as well as prepare concise and informative written replies to customers’ requests and complaints.
  • Carry out any other duties as assigned by seniors from time to time.

The Person

  • Matriculated or above with 5 years’ customer services or property management experience
  • Good communication and interpersonal skills
  • Mature, service-oriented and attentive to details
  • Good PC knowledge

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: http://www.hkhs.com/online.recruit

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.

More job information
Job ref no. TSCSO / TCSO-APP(9-Month) (CT3115740-01#0021)
Salary
  • N/A
Job Function
Industry
Location
  • Tin Hau
Employment Term
  • Temporary
  • Full-time
Experience
  • 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip