To provide guest services as well as supervision in The Club & Guest Relations Department in accordance with the objectives, performance, consistency and quality standards established by Kerry Hotel Hong Kong.
Builds relationship with guests to delight and gain loyalty.
Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
Notes, collects and actions on any guests’ preferences.
Supervises The Club & GR operations and workflow to maximize guest satisfaction
Performs check‐ins and check‐outs efficiently.
Conduct training of new staff when necessary
Handles all guests’ requests or enquires promptly and efficiently.
Experiences and skills required
Certificate in examination of education or related discipline
>3 year supervisory experience in Front Office / Guest Relations