Job ref no.: 83912 (CT3116931-01#0060)
Kerry Hotel Hong Kong

The Club & Guest Relations Supervisor

Kerry Hotel Hong Kong

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Meal allowance
  • Medical plan

To provide guest services as well as supervision in The Club & Guest Relations Department in accordance with the objectives, performance, consistency and quality standards established by Kerry Hotel Hong Kong.

Key Responsibilities

  • Builds relationship with guests to delight and gain loyalty.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
  • Notes, collects and actions on any guests’ preferences. 
  • Supervises The Club & GR operations and workflow to maximize guest satisfaction
  • Performs check‐ins and check‐outs efficiently. 
  • Conduct training of new staff when necessary
  • Handles all guests’ requests or enquires promptly and efficiently. 

Experiences and skills required

  • Certificate in examination of education or related discipline
  • >3 year supervisory experience in Front Office / Guest Relations
  • Good communication and interpersonal skill
  • Good command of spoken English and Mandarin 

More job information
Job ref no. 83912 (CT3116931-01#0060)
  • N/A
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
Require to Travel
  • No travel