Reporting to Director of Guest Experience, the Assistant Director of Guest Experience is responsible for ensuring a seamless operation of the department in order to deliver the highest possible standards of service at all times, whilst also providing leadership and being pro-active in maximising revenue opportunities.
Do you have the following?
Degree holder in Hotel Management preferred
Minimum 6 years relevant working experience, of which 3 years in a 5-star hotel operation in relevant position with Asian hospitality exposure preferred
Sound Front Office knowledge
Excellent social and language skills with passion for the industry and in delighting guests
People-oriented with experience dealing with multi-cultural workforce preferred
Strong people management skills including performance management and individual/team development
Very flexible and able to adapt to changing environments and management demands
Excellent oral & written communication in English; Mandarin and other languages an advantage
Opera / Go Concierge or similar hotel PMS experience preferable
We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.
Want to be one of us? Please send us your resume to us.
Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful.
The Upper House, an intriguing, intimate and luxurious hotel, is located above Pacific Place. We are currently seeking a dynamic and self-motivated individual with a fun and positive personality to join our team. Customer experience and a passion for quality are required.