Job ref no.: CT3115087-01#0238
Swire Hotels

The Upper House - Assistant Director of Guest Experience

Swire Hotels

Purpose of Job

Reporting to Director of Guest Experience, the Assistant Director of Guest Experience is responsible for ensuring a seamless operation of the department in order to deliver the highest possible standards of service at all times, whilst also providing leadership and being pro-active in maximising revenue opportunities.

Do you have the following?

  • Degree holder in Hotel Management preferred
  • Minimum 6 years relevant working experience, of which 3 years in a 5-star hotel operation in relevant position with Asian hospitality exposure preferred
  • Sound Front Office knowledge
  • Excellent social and language skills with passion for the industry and in delighting guests
  • People-oriented with experience dealing with multi-cultural workforce preferred
  • Strong people management skills including performance management and individual/team development
  • Very flexible and able to adapt to changing environments and management demands
  • Excellent oral & written communication in English; Mandarin and other languages an advantage
  • Opera / Go Concierge or similar hotel PMS experience preferable

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your resume to us.

Information collected will be used for employment purpose only.  Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful.

Swire Properties Hotel Services Limited

More job information
Job ref no. CT3115087-01#0238
  • N/A
Job Function
  • Admiralty
Employment Term
  • Permanent
  • Full-time
  • 6 years - 10 years
Career Level
  • Senior management level
  • Degree