Posted on 2021-09-27
Swire Hotels

The Upper House - Reservations Officer (6-month Contract)

Swire Hotels

About this company

As a Reservations Officer, you will handle incoming room reservations and provide guests information on hotel services, facilities, and rates.

Your Success: Displaying high level of guest services, and optimising room revenue by upselling.


At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location:  Above MTR Station, get here quickly thanks to our highly accessible location.
  • Fun:  Meet with hoteliers who bring playfulness at work each day!
  • Empowerment:  We invite you to speak up & put your own ideas into actions.
  • Development: Lots of learning opportunities for you to upskill yourself.
  • Love Travel? Enjoy FREE room nights at all our hotels.


  • Experience: Preferably 1 year working experience in hotel, catering or other service industry
  • Education: A diploma or certificate holder in hospitality Management  
  • Skills: Familiar with hotel reservations system would be an advantage, fully computer literate
  • Personality: Team player and well-organised
  • Extra Awesome: Attention to details and strong interpersonal skills


  • Input and update room reservations accurately into the hotel’s property management system
  • Handle guest inquiries in relation to Hotel services, facilities and rates
  • Coordinate with other operating departments such as Guest Experience, Housekeeping, Restaurant & Bar to arrange guest’s requirement
  • Alert Revenue & Reservations Manager in changes of room inventory
  • Upsell the hotel’s products and services
  • Undertake other duties and responsibilities as required by Management

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

More job information
Job Function
  • Admiralty
Employment Term
  • Contract
  • Temporary
  • 1 year - 2 years
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • 5-day week
  • Dental plan
  • Free duty meal
  • Insurance plan
  • Medical plan