(a) Perform tests and consolidate the testing results of the bug-fixing items of the URBTIX system
(b) Assist in reviewing test plans of User Acceptance Tests submitted by back-end system contractor for the enhancement items of the URBTIX ticketing system
(c) Perform event set-up works for events as assigned from time to time
(d) Provide services to relevant URBTIX users in all ticketing matters including editing of ticketing information, reservation/ release of seats, arrangement for issuing complimentary / consignment tickets, answering enquiries from the event presenters, and to provide ticket sales report and seating plans, if required.
(e) Perform internal random checks of the functioning of various modules of the URBTIX system to ensure the event setup is in order
(f) Provide first tier technical and customer support to the enhanced features of URBTIX, including usage problem, processing requests from event presenters, etc
Have a Hong Kong Bachelor Degree, or equivalent
Good interpersonal and supervisory skills, customer oriented and detail-minded
Good command of spoken and written English and Chinese and good typing skills including Chinese and English
With at least 1 year of full-time working experience, preferably in the field of arts administration or information technology
Solid working experience in the ticketing industry such as operating a computer ticketing system for event setup of performing arts or entertainment events and handling of service requests, enquiries and complaints from customers including event presenters and ticket buyers is a definite advantage, and
Good computer knowledge and proficiency in application of MS Office and Photoshop are necessary.
please send your CV with expected salary to us by clicking Apply Now
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
|Job ref no.||CT3122941-01#3008|