Job ref no.: CT3122941-01#3008

Ticketing Officer

Hitech Personnel Agency Co Ltd

Benefits
  • 5-day week

Job Responsibilities:

(a) Perform tests and consolidate the testing results of the bug-fixing items of the URBTIX system

(b) Assist in reviewing test plans of User Acceptance Tests submitted by back-end system contractor for the enhancement items of the URBTIX ticketing system

(c) Perform event set-up works for events as assigned from time to time

(d) Provide services to relevant URBTIX users in all ticketing matters including editing of ticketing information, reservation/ release of seats, arrangement for issuing complimentary / consignment tickets, answering enquiries from the event presenters, and to provide ticket sales report and seating plans, if required.

(e) Perform internal random checks of the functioning of various modules of the URBTIX system to ensure the event setup is in order

(f) Provide first tier technical and customer support to the enhanced features of URBTIX, including usage problem, processing requests from event presenters, etc

 

Job Requirements:

Have a Hong Kong Bachelor Degree, or equivalent

Good interpersonal and supervisory skills, customer oriented and detail-minded

Good command of spoken and written English and Chinese and good typing skills including Chinese and English

With at least 1 year of full-time working experience, preferably in the field of arts administration or information technology

Solid working experience in the ticketing industry such as operating a computer ticketing system for event setup of performing arts or entertainment events and handling of service requests, enquiries and complaints from customers including event presenters and ticket buyers is a definite advantage, and

Good computer knowledge and proficiency in application of MS Office and Photoshop are necessary.

 

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More job information
Job ref no. CT3122941-01#3008
Salary
  • N/A
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • Degree