What does the role involve?
As a Tool Services Process Expert, you need to create, communicate, and execute operational and continuous improvement plans for tool services (Fleet Management, Lifetime Tool Service, ON!Track, Hilti Connect). You also need to serve as the system and process expert (primarily SAP) with respect to all tool services. You are responsible for executing fleet management operations (contracts process management, contracts maintenance and extensions, pricing updates etc) in partnership with competency centre in customer service and rolling out (assessment, planning, training and testing) new system functionalities and improvements to all functions with respect to tool services.
You also has to report and analytics generation of business results for tool services, in support of Product Manager of Tool Services; prioritize and execute process improvement requirements in partnership with Product Manager of Tool Services and global/regional counterparts and functions to support and coordinate include: Sales Channels, Finance, Logistics, Tool Service, and Marketing.
You will be reporting directly to the Head of Product Leadership Strategy, Electrical Tools & Accessories.
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. If you have two or more years’ experience in engineering or construction, it’ll be a big advantage.
What you need is:
We look forward to receiving your application. Interested applicants please submit your CV by clicking the Apply Now button by 20 July 2018.
If you have any questions, please, contact HR Team by sending the email to [our mailbox through CTgoodjobs Apply Now ]
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To support our fast-growing game changing service business, we are now extending our team of expertise to deliver operation excellence and process improvement on service topics.
Who is Hilti?
Hilti provides leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and first-rate service. With 27,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career. Hilti has been accredited World’s Great Place to Work in 2017 and Aon Hewitt Best Employer in Hong Kong in 2013.