Job ref no.: CT3116508-01#0974

Trade Floor IT Helpdesk Support - Top Investment Bank

Pinpoint Asia Limited

Our client, a global investment bank is looking for an IT Helpdesk/Desk-side Support Engineer to provide support to traders and front office users, in a fast-paced/trading floor environment.  This is a great opportunity for a talented IT support professional to join a strong, tightly knit group in a technical and hands-on role.


  • Provide helpdesk and desk side IT support, both software and hardware, to a diverse and multicultural user base on the trading floor.
  • Take responsibility for call resolution, track and see-through to resolution.
  • Maintain close communication with team lead and senior management across major incidents and reporting.
  • Excellent attitude, interpersonal skills and customer service mindset.  This is a highly interactive role with end-users.
  • Work with external technology providers like Thomson Reuters, Bloomberg etc.
  • Participate in and manage Desktop deployment projects.


  • At least 2 years of experience in a hands-on IT helpdesk support role:
    • Windows desktop, Outlook, Microsoft Office, Excel-Add-in
    • Active Directory & Email (Exchange) administration: access and permissions
    • Market Data and Trading Applications such as Bloomberg, Reuters, EBS, BRAX, Etrali
    • Additional expertise supporting mobile devices (laptops, Blackberry, smartphones), network administration, firewall and Citrix a definite advantage
    • Experience in Cisco IP phones, IPC / BT / Etrali Dealerboards
  • Experience in a user-facing role highly desired: end-user training, advice, and guidance.
  • University degree in Computer Science, Engineering, Information Systems or related discipline.
  • Experience with Front office support is preferred.
  • Excellent communication skills and interpersonal skills in English and Chinese (Cantonese or Mandarin)


If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan by clicking Apply Now and put Trade Floor IT Helpdesk Support - Top Investment Bank in the subject header.

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More job information
Job ref no. CT3116508-01#0974
  • 25,000 - 35,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Degree