Job ref no.: CT3114388-01#7925

Trade Floor IT Helpdesk Support

Pinpoint Asia


Our client, a global investment bank is looking for an IT Helpdesk/Desk-side Support Engineer to provide support to traders and front office users, in a fast-paced/trading floor environment. This is a great opportunity for a talented IT support professional to join a strong, tightly knit group in a technical and hands-on role.

– Provide helpdesk and desk side IT support, both software and hardware, to a diverse and multicultural user base on the trading floor.
– Take responsibility for call resolution, track and see-through to resolution.
– Maintain close communication with team lead and senior management across major incidents and reporting.
– Excellent attitude, interpersonal skills and customer service mindset. This is a highly interactive role with end-users.
– Work with external technology providers like Thomson Reuters, Bloomberg etc.
– Participate in and manage Desktop deployment projects.

– At least 2 years of experience in a hands-on IT helpdesk support role:
  • Windows desktop, Outlook, Microsoft Office, Excel-Add-in
  • Active Directory & Email (Exchange) administration: access and permissions
  • Market Data and Trading Applications such as Bloomberg, Reuters, EBS, BRAX, Etrali
  • Additional expertise supporting mobile devices (laptops, Blackberry, smartphones), network administration, firewall and Citrix a definite advantage
  • Experience in Cisco IP phones, IPC / BT / Etrali Dealerboards

– Experience in a user-facing role highly desired: end-user training, advice, and guidance.
– University degree in Computer Science, Engineering, Information Systems or related discipline.
– Experience with Front office support is preferred.
– Excellent communication skills and interpersonal skills in English and Chinese (Cantonese or Mandarin)


Interested parties please click Apply Now to apply job

Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.

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More job information
Job ref no. CT3114388-01#7925
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 8 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree