Our client, a global investment bank is looking for an IT Helpdesk/Desk-side Support Engineer to provide support to traders and front office users, in a fast-paced/trading floor environment. This is a great opportunity for a talented IT support professional to join a strong, tightly knit group in a technical and hands-on role.
– Provide helpdesk and desk side IT support, both software and hardware, to a diverse and multicultural user base on the trading floor.
– Take responsibility for call resolution, track and see-through to resolution.
– Maintain close communication with team lead and senior management across major incidents and reporting.
– Excellent attitude, interpersonal skills and customer service mindset. This is a highly interactive role with end-users.
– Work with external technology providers like Thomson Reuters, Bloomberg etc.
– Participate in and manage Desktop deployment projects.
– Experience in a user-facing role highly desired: end-user training, advice, and guidance.
– University degree in Computer Science, Engineering, Information Systems or related discipline.
– Experience with Front office support is preferred.
– Excellent communication skills and interpersonal skills in English and Chinese (Cantonese or Mandarin)
HK-BASED CANDIDATES ONLY
Interested parties please click Apply Now to apply job
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