Job ref no.: CT3130312-01#2706

Training & CS Executive (Retail)

Abouthai (Hong Kong) Limited

Responsibilities:

Customer Service

  • Handle incoming calls from CS hotline on enquiries about products, promotions and membership program in a professional manner, answer inquiries received by any channel.
  • Deliver quality customer service including order processing, follow up and handle inquiries or complaints with good communication skill, friendly and polite manner
  • Collect feedback from customers to identify and analyze their issues, and offering recommendations to enhance service quality

Retail Training

  • Assist manager to develop, organize, coordinate and conduct training program
  • Maintain and update training materials and aids
  • Support orientations and skill-set training courses for frontline staffs 
  • To participate in training and prepare a training schedule
  • To participate in training lessons and relevant activities

Others

  • Perform general clerical and administrative support to the department
  • Assist in any ad hoc project as required

Requirements:

 

  • Higher Diploma or above in any disciplines
  • Experience in retail industry will be an advantage
  • At least 3 years’ experience in customer service
  • Good communication, interpersonal, problem solving skills
  • Good command of spoken and written English, Cantonese and Mandarin
  • Detail-minded, hard-working, independent and self-motivated
  • Mature with good telephone manner and be a good team player
  • Ability to thrive and multitask in fast paced energetic environment
  • High emotional maturity and able to work under pressure
  • Immediate availability is highly preferred

Interested parties, please send full resume with present & expected salaries & date availability to HR Department by “Apply Now” below.

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More job information
Job ref no. CT3130312-01#2706
Salary
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
Benefits
  • 13-month pay
  • Discretionary bonus
  • Medical plan