Job ref no.: CT3119311-01#0107
Unicorn Stores (HK) Limited

Training Manager

Unicorn Stores (HK) Limited

Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Meal allowance
  • Medical plan

Mission

We are looking for a Training Officer / Manager who create and foster individual and organisation effectiveness through implementing innovative and diverse training programs to support the company’s commitment to employee development and customer satisfaction. The role focuses on understanding the learning and development needs based on the business strategy, design and implement training programs.

Responsibilities

  • Plan, evaluate and implement training and development programs for employees that align with Human Resources and overall business goals
  • Execute and conduct ongoing training, including onboarding, technical, customer service, management, and compliance workshops
  • Develop training materials and facilitator guides
  • Develop and design KPIs for people development program and conduct on-going monitoring of learning effectiveness
  • Work with management team to create succession planning to ensure sustainability of the organisation
  • Lead the mystery shopper program to drive our front line customer service  

Requirements

  • Minimum 5 years' experience in training and development within retail operations, with expertise in talent assessment, talent management, coaching and training 
  • Experience in organisation transformation and change management
  • Experience in retail store operations is preferred
  • Good communication, interpersonal and influencing skills
  • University graduate in related discipline
  • Candidates with less experience/ education will be considered as Officer/Assistant Officer

KPIs

  • Training satisfaction rate
  • Job competency rate
  • Employee attrition rate
  • Customer satisfaction 

 

More job information
Job ref no. CT3119311-01#0107
Salary
  • 25,000 - 45,000 / month
Job Function
Industry
Location
  • Taikoo Shing
Employment Term
  • Full-time
Experience
  • 3 years - 6 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
Require to Travel
  • No travel