Job - Training Officer, HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Training Officer

Job Ref.CTS-111103

The Job:

Your key role is responsible for the delivery of training programs related to skills / knowledge in areas of selling, customer experience and basic supervisory development for new recruits and existing staff in Sales & Marketing Channels to achieve dynamic business targets. You need to support the program administration including class enrollment, record updating, reporting and related logistics to launch the training programs in a smooth and effective way. You also need to identify training needs of internal departments and follow up with line managers on trainees’ performance after training to ensure effective skills application. Besides, you will also work on graduate trainee programs to develop our future talents and specific project to train up our staff to participate in external sales or service awards which are well-recognized in the industry.

In addition, you will have the opportunity to expand your role to take up recruiting functions by job rotation in Recruitment & Motivation Team so to equip with the recruitment knowledge and selection interviewing techniques.

The Person:

  • Post secondary education, preferable with degree or higher diploma in Human Resources Management, Business Administration or equivalent
  • 2-3 years’ relevant experience in training field, preferably in Telecom industry and having the experience in recruitment but NOT a must
  • Has strong interest in training and developing people, can communicate and work with different parties effectively
  • A self-starter and act independently with limited instructions, detail-minded and can work under pressure
  • Solid presentation skills with excellent command of written and spoken English and Chinese
  • Proficiency in MS Office including Powerpoint, Excel, and Chinese Word Processing

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources.


Fax: (852) 2962 5395

For more information on other job opportunities of PCCW, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (, a copy of which will be provided immediately upon request.

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Job Ref No.
CTS-111103 (CT3106361-01#3439)
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