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Job ref no.: CTT-09043 (CT3123398-01#0221)
HKT Teleservices

Training Officer

HKT Teleservices

Benefits
  • 5-day week
  • Medical plan

Responsibilities:

  • Identify training needs and develop training plans with regular review and evaluation on the curriculum to cope with business needs
  • Deliver training courses on customer servicing, selling skills and product knowledge to frontline and supervisory staff in Hong Kong and Guangzhou
  • Coordinate and liaise with various department/Marketing to facilitate program offer launch and establish end to end workflow to cope with operation needs
  • To provide program performance/ customer feedbacks and make recommendation to Marketing for review
  • To deliver latest information by managing knowledge base.
  • To handle other projects as assigned
  • Working Location: Kowloon Bay

Requirements:

  • Diploma or above with 2 year’s relevant experience in training / customer service / sales industry
  • Service and result-oriented with excellent communication, interpersonal and demonstrable presentation skills
  • Independent, organized and proactive in driving good result and continuous improvement
  • Good command of spoken Cantonese, English and Putonghua
  • Proficiency in MS Office applications and Chinese word processing
  • Travelling to Guangzhou is required

We offer :

  • 5-day work week
  • 14 days paid annual leave
  • Non-Contributory Provident Fund
  • Medical coverage

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-09043 (CT3123398-01#0221)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree