Transaction Services Officer

Commercial Banking – Global Trade and Receivables Finance

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. 

We are currently seeking a high caliber professional to join our department as Transaction Services Officer.

Principal responsibilities

• Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, bank guarantee, export and import documentations/loans;
• Provide trade solutions and resolve discrepancies in documents/application with related parties;
• Ensure customer satisfaction by maintaining agreed service levels and highest standards of efficiency and accuracy;
• Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge;
• Execute all operational and control guidelines/procedures with full compliance;
• Provide back up support to other team members within Operations as required;
• Liaise with internal and external counterparty for queries relating to the transaction;
• Be customer centric and manage effectively from clients and stakeholders on trade technical query and/or documentary checking status

Requirements

• Associate Degree / Higher Diploma or above;
• Fresh Graduates with passion to develop career in trade operation are welcome;
• Work experience in in handling trade related process for example letters of credit, Trade loans, bank guarantee and bills checking would be an advantage;
• Good communication and analytical skills, with self-motivation and ability to work under pressure;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage;
• Great sense of ownership and servicing mindset to ensure efficient and effective operation processes

style="font-family:Arial,Helvetica,sans-serif">Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, bank guarantee, export and import documentations/loans;

• Provide trade solutions and resolve discrepancies in documents/application with related parties;
• Ensure customer satisfaction by maintaining agreed service levels and highest standards of efficiency and accuracy;
• Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge;
• Execute all operational and control guidelines/procedures with full compliance;
• Provide back up support to other team members within Operations as required;
• Liaise with internal and external counterparty for queries relating to the transaction;
• Be customer centric and manage effectively from clients and stakeholders on trade technical query and/or documentary checking status

Requirements

• Associate Degree / Higher Diploma or above;
• Fresh Graduates with passion to develop career in trade operation are welcome;
• Work experience in in handling trade related process for example letters of credit, Trade loans, bank guarantee and bills checking would be an advantage;
• Good communication and analytical skills, with self-motivation and ability to work under pressure;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage;
• Great sense of ownership and servicing mindset to ensure efficient and effective operation processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.