Job ref no.: CTT-06925
HKT Teleservices

Travel Consultant

HKT Teleservices

Benefits
  • Competitive pay
  • Insurance plan
  • Medical plan

We are looking for energetic and enthusiastic candidates to join our team for the following challenging and rewarding position.
 
Responsibilities:
  • Proactively respond to customer enquiries and provide excellent service experience via phone and emails;
  • Handle customer enquiries in a professional and timely manner, including reservations, amendments, cancellations, ticket issuance and other service issues related to travel and lifestyle solutions and company’s offers;
  • Promote the company’s products and services through cross-selling or up-selling approach if needed;
  • Participate in ad-hoc projects as allocated by Team Leader / Manager
Requirements:
  • Diploma or degree holder in tourism, hospitality or related discipline;
  • Minimum 2 years of experience in customer service. Experience in travel industry will be a strong advantage;
  • A qualified accreditation in IATA or certificate holder in Travel and tourism association;
  • Good knowledge in travel products and services and global distribution system (GDS) such as Sabre/Amadeus and/or Galileo. Hands-on experience in reservation and ticketing is preferred;
  • Excellent customer service mindset with the ability to handle customer requests independently;
  • Good command of both written and spoken English and Cantonese;
  • Proficiency in PC operation including MS Office and Chinese word processing;
  • Work location: Mei Foo 

To apply :
Post : Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok
E-mail : telsjobs3@pccw.com
Fax : 2962 5613

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Privacy Policy Statement
 

More job information
Job ref no. CTT-06925 (CT3115165-01#2179)
Salary
  • N/A
Job Function
Industry
Location
  • Mei Foo
Employment Term
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree